Privacy Policy
Privacy Policy
Last updated: August 2026
At NALYA Sip, your privacy matters to us. π€
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make a purchase, contact us or otherwise interact with NALYA Sip.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect information such as:
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Your name
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Email address
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Phone number, where provided
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Billing and shipping address
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Order and purchase information
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Payment and transaction information
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Communications you send to our customer care team
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Device, browser and IP information
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Website activity and interactions
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Marketing preferences
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Information collected through cookies and similar technologies
Payment information is processed securely through the payment providers available at checkout. NALYA Sip does not directly store your complete credit or debit card details.
2. How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders
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Arrange shipping and delivery
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Provide order confirmations and tracking updates
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Process payments, refunds and returns
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Respond to questions or customer service requests
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Detect and prevent fraudulent or suspicious transactions
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Improve our website, products and customer experience
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Maintain our business records
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Comply with applicable legal and regulatory requirements
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Send marketing communications where you have consented or where otherwise permitted by law
Our goal is simple: use the information we need to provide you with a smooth, secure and enjoyable NALYA experience.
3. Order Fulfilment & Service Providers
NALYA Sip works with trusted third-party service providers to operate our online store and fulfil customer orders.
Depending on your purchase, relevant information may be shared with service providers such as:
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E-commerce platform providers
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Payment processors
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Product suppliers and fulfilment partners
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Shipping and delivery providers
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Email and customer communication platforms
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Website hosting and technology providers
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Analytics and advertising providers
We only share information where reasonably necessary to provide our services, operate our business or meet our legal obligations.
Because some orders may be fulfilled directly by third-party fulfilment partners, your name, delivery address, contact information and relevant order details may be provided to the partner responsible for preparing and delivering your order.
4. International Processing
Some of the service providers, suppliers or fulfilment partners we use may operate outside Australia.
As a result, your information may be processed or stored in other countries where necessary to provide our services.
Where required by applicable law, we take reasonable steps in relation to how personal information is handled by the third parties we work with.
5. Cookies
Like most online stores, our website may use cookies and similar technologies.
Cookies can help us:
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Remember items in your shopping cart
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Remember certain preferences
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Understand how visitors use our website
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Improve website performance
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Measure the effectiveness of marketing
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Provide more relevant advertising where applicable
You may be able to manage or disable cookies through your browser or available website privacy settings. Disabling certain cookies may affect how some parts of our website function.
6. Marketing Communications
If you choose to subscribe to NALYA Sip emails or other marketing communications, we may send you information about new products, offers, promotions and other NALYA updates.
Youβre always in control.
You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in our emails.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to your orders, payments, deliveries or customer service requests.
7. How We Protect Your Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.
Our online store also uses established third-party payment and e-commerce providers to help securely process transactions.
While we take privacy and security seriously, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Do We Sell Your Personal Information?
No.
NALYA Sip does not sell your personal information in the ordinary meaning of selling customer details for money.
We may, however, share information with service providers and technology partners where necessary to operate our website, fulfil orders, provide customer support, analyse website performance or conduct advertising and marketing activities.
9. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Once you leave the NALYA Sip website, the privacy practices of those third parties are governed by their own policies.
We encourage you to review the privacy policy of any external website before providing personal information.
10. Children's Privacy
Our products may be designed for babies and children, but our website and online store are intended for adults purchasing on behalf of children.
We do not knowingly seek to collect personal information directly from children through our online store.
Parents and guardians should supervise children's use of online services.
11. Accessing or Correcting Your Information
Depending on applicable privacy law, you may have rights relating to the personal information we hold about you.
If you believe information we hold is incorrect or would like to request access to or correction of your personal information, please contact us.
We may need to verify your identity before completing certain requests.
12. Retaining Your Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes and meeting legal or regulatory obligations.
When information is no longer reasonably required, we may securely delete or de-identify it where appropriate.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our business, website, technology or legal obligations change.
The latest version will always be available on this page, and the Last Updated date will be revised when appropriate.
14. Contact Us
Questions about your privacy? Weβre happy to help. π€
For questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:
NALYA Sip
Customer Care
help@nalyasip.com
Your trust matters to us β from your first click to your little oneβs first sip. π§