Shipping
Shipping Policy
Last updated: August 2026
We know how exciting it is waiting for your NALYA Sip order to arrive. 🤍 Our goal is to make the journey from checkout to your doorstep as simple and transparent as possible.
Below you'll find everything you need to know about processing, shipping, tracking and delivery.
Order Processing
Once your order is placed, it is sent to one of our fulfilment partners for processing and preparation.
Orders are generally processed within 2–7 business days, excluding weekends and public holidays.
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking information where available.
Please double-check your delivery details before completing checkout. If you've made a mistake, contact us at help@nalyasip.com as soon as possible. We'll do our best to help before your order enters fulfilment.
Estimated Delivery Times
Once dispatched, orders generally arrive within:
4–21 business days
Delivery times are estimates and may vary depending on your location, carrier and other circumstances outside our reasonable control.
During particularly busy periods, public holidays or unexpected carrier disruptions, please allow a little additional time for your order to arrive.
Where Do We Ship From?
NALYA Sip works with third-party suppliers and fulfilment partners to bring our products directly to our customers.
Depending on the product and your delivery location, your order may be dispatched from an international fulfilment location.
This allows us to offer a broader range of products without holding every item in a single warehouse.
Will My Order Arrive in One Package?
If you've ordered more than one product, your items may occasionally be fulfilled from different locations.
This means you could receive multiple packages or tracking numbers for the same order.
If one item arrives before another, don't worry — the remainder of your order may still be on its way.
Order Tracking
Where tracking is available, we'll send you a tracking number once your order has been dispatched.
Please allow a few business days for tracking information to become active after receiving your shipping confirmation, as carriers may need time to scan and update the shipment.
Shipping Costs
Any applicable shipping costs will be clearly displayed at checkout before payment.
From time to time, we may also offer free shipping promotions or other delivery offers. Any applicable conditions will be displayed with the promotion.
International Orders, Customs & Duties
For orders delivered outside Australia, your destination country may impose customs duties, taxes, import charges or other fees.
Where these charges apply and are not collected at checkout, they are generally the responsibility of the recipient.
Customs processing may also occasionally cause additional delivery delays.
Delivery Delays
We do everything reasonably possible to help your order reach you within the estimated delivery window.
However, some delays may occur due to circumstances outside our reasonable control, including:
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Carrier or postal delays
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Customs processing
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Public holidays and peak shopping periods
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Severe weather
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Incorrect or incomplete delivery information
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International shipping disruptions
If your estimated delivery window has passed and your tracking hasn't updated, please contact us at help@nalyasip.com with your order number and we'll help investigate.
Incorrect Shipping Address
Please make sure your delivery information is correct before completing your order.
If you've entered the wrong address, contact us as soon as possible.
If your order hasn't entered fulfilment, we'll do our best to update the details. Once an order has been processed or dispatched, we cannot guarantee that an address change will be possible.
Lost, Missing or Damaged Orders
If your tracking shows an unexpected issue, your parcel hasn't arrived after the estimated delivery period, or your order arrives damaged, please get in touch.
Email help@nalyasip.com with your:
Order number
Full name
Description of the issue
Photos where relevant
We'll review the situation and help determine the appropriate next steps.
Need Help With Your Delivery?
We're here to help. 🤍
For any questions about your order, tracking or delivery, contact our customer care team:
Please include your order number so we can assist you as quickly as possible.
NALYA Sip
Little sips. Big milestones. 💧