TERMS & CONDITIONS

Last updated: August 2026

Welcome to Nalya Sip.

These Terms & Conditions apply to your use of our website and any purchases made through Nalya Sip. By accessing our website, placing an order or using our services, you agree to these Terms & Conditions.

Please read them carefully before making a purchase.

1. About Nalya Sip

Nalya Sip is an online retailer offering children’s hydration products and accessories designed to support everyday drinking and growing independence.

Throughout these Terms, “we”, “us” and “our” refer to Nalya Sip, while “you” and “your” refer to customers and visitors using our website.

2. Products & Product Information

We aim to ensure all product descriptions, photographs, colours, dimensions and other information displayed on our website are as accurate as reasonably possible.

However, colours may appear slightly different depending on your device or screen settings, and minor variations in appearance may occur.

We reserve the right to modify or discontinue products at any time and to limit quantities available for purchase.

Product information provided on our website is for general informational purposes and should not be considered medical or professional health advice.

Children should use age-appropriate products under appropriate adult supervision.

3. Orders

By placing an order with Nalya Sip, you confirm that the information you provide during checkout is accurate and complete.

Once your order has been placed, you will receive an order confirmation using the contact details supplied at checkout.

We reserve the right to cancel or refuse an order where reasonably necessary, including where:

• A product is unavailable;

• Incorrect pricing or product information has been displayed;

• Payment cannot be authorised;

• We reasonably suspect fraudulent activity; or

• An order cannot reasonably be fulfilled.

If we cancel an order after payment has been received, the applicable amount will be refunded.

4. Pricing & Payments

All prices displayed on our website are shown in the currency indicated at checkout.

Shipping charges, where applicable, will be displayed before you complete your purchase.

Payment must be successfully completed before an order can be processed.

Payments are processed through the secure payment providers available through our online store. Nalya Sip does not directly store your complete credit or debit card details.

5. Order Processing

We aim to process orders as quickly as possible.

Processing times are estimates only and may vary during weekends, public holidays, promotional periods or periods of high demand.

Because some products may be fulfilled by third-party suppliers or fulfilment partners, processing and dispatch times may vary between products.

Where an order contains multiple products, items may occasionally arrive in separate packages.

6. Shipping & Delivery

Estimated delivery timeframes will be provided where available. These timeframes are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, weather events, customs processing and peak delivery periods.

Customers are responsible for providing complete and accurate shipping information.

Nalya Sip is not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer, subject to applicable consumer law.

International customers may be responsible for customs duties, import taxes or other charges imposed by their destination country.

Please refer to our Shipping Policy for further information.

7. Returns, Refunds & Exchanges

We want you to be happy with your Nalya Sip purchase.

Our returns, refunds and exchange procedures are explained in our Returns & Refund Policy.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

If a product has a major problem, is faulty, unsafe, significantly different from its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to remedies under Australian Consumer Law.

Change-of-mind returns, where offered, are subject to the conditions stated in our Returns & Refund Policy.

8. Children’s Products & Supervision

Nalya Sip products are intended to be used only for their stated purpose and in accordance with any instructions, warnings or age recommendations supplied with the product.

A parent, guardian or responsible adult should determine whether a product is appropriate for their child and supervise its use where appropriate.

Always inspect children's drinking products before use and discontinue use if a product becomes damaged, cracked, excessively worn or otherwise unsafe.

Nothing in this section limits any rights or guarantees available to you under applicable law.

9. Intellectual Property

Unless otherwise stated, the Nalya Sip name, branding, logo, website design, original written content, graphics and other original brand materials are owned by or licensed to Nalya Sip and are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify or commercially use Nalya Sip intellectual property without prior written permission.

Third-party product designs, trademarks and other intellectual property remain the property of their respective owners.

10. Website Content

We make reasonable efforts to keep information on our website accurate and current.

From time to time, the website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other information.

Where permitted by law, we reserve the right to correct such errors and update information.

11. Promotions & Discount Codes

Promotional offers and discount codes may be subject to separate conditions.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash;

• Only one discount code may be used per order;

• Promotions may have an expiry date;

• Certain products may be excluded; and

• Discounts cannot generally be applied retrospectively to completed orders.

We reserve the right to cancel or modify promotions where reasonably necessary, subject to applicable law.

12. Limitation of Liability

To the maximum extent permitted by law, Nalya Sip will not be liable for indirect or consequential loss arising from use of our website or products.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot legally be excluded, including rights available under the Australian Consumer Law.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be collected and processed as described in that policy.

14. Third-Party Services

Our website may use third-party providers for services including payment processing, order fulfilment, shipping, analytics and other e-commerce functionality.

Use of certain third-party services may also be subject to those providers' applicable terms and privacy policies.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or legal obligations.

The latest version will be published on this page with an updated revision date.

Your use of the website and purchases will be governed by the terms applicable at the relevant time.

16. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws.

Nothing in these Terms affects any rights you may have under the Australian Consumer Law or other applicable legislation.

17. Contact Us

Questions about these Terms & Conditions can be directed to:

Nalya Sip
Customer Care
help@nalyasip.com

We’re always happy to help with questions regarding your order, delivery or our policies.