Privacy Policy

Last updated: August 2026

At NALYA Sip, your privacy matters to us. 🤍

This Privacy Policy explains how NALYA Sip collects, uses, stores and shares your personal information when you visit our website, make a purchase, contact us, subscribe to our communications or otherwise interact with our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit NALYA Sip, place an order or interact with us, we may collect information including:

• Your name

• Email address

• Phone number, where provided

• Billing and shipping address

• Order and purchase information

• Payment and transaction information

• Communications you send to our customer care team

• Marketing preferences

• IP address

• Device and browser information

• Website activity and interactions

• Information collected through cookies and similar technologies

Payment information is processed through the payment providers available at checkout. NALYA Sip does not directly store your complete credit or debit card details.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange shipping and delivery

• Send order confirmations and tracking updates

• Process payments, refunds and returns

• Respond to customer service enquiries

• Communicate important information about your order

• Detect and prevent fraudulent or suspicious activity

• Improve our products, website and customer experience

• Understand how customers use our website

• Maintain appropriate business and transaction records

• Meet our legal and regulatory obligations

• Send promotional emails or marketing communications where you have consented or where otherwise permitted by law

We aim to collect and use only the information reasonably necessary to operate our store and provide you with a smooth shopping experience.

3. How We Share Your Information

NALYA Sip may work with trusted third parties to operate our online store and provide our services.

We may share relevant information with:

• E-commerce and website providers

• Payment processors

• Suppliers and fulfilment partners

• Shipping and delivery providers

• Customer service and email platforms

• Analytics providers

• Advertising and marketing platforms

• Professional advisers or authorities where legally required

For example, when you place an order, relevant information such as your name, shipping address, contact details and order information may need to be provided to the fulfilment or delivery partner responsible for getting your order to you.

We do not share more information than reasonably necessary for the relevant purpose.

4. International Processing & Fulfilment

Some of our suppliers, fulfilment partners and technology providers may operate outside Australia.

This means your personal information may sometimes be processed, accessed or stored in another country where necessary to fulfil your order or provide our services.

Where required by applicable privacy laws, we take reasonable steps regarding how personal information is handled by the third parties we work with.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to make your shopping experience smoother.

Cookies may help us:

• Remember what's in your shopping cart

• Remember certain preferences

• Understand how customers use our website

• Improve website functionality

• Analyse website traffic and performance

• Measure the effectiveness of advertising

• Provide more relevant marketing where applicable

You may be able to manage or disable cookies through your browser or available privacy settings.

Please be aware that disabling certain cookies may affect how parts of our website function.

6. Marketing Communications

If you subscribe to our mailing list or otherwise consent to receive marketing, we may send you information about:

• New NALYA Sip products

• Special offers

• Promotions

• Product launches

• Other NALYA Sip news and updates

You're always in control.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Even if you unsubscribe from marketing, we may still send you necessary communications relating to your orders, payments, deliveries, returns or customer service requests.

7. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We also use established third-party e-commerce and payment providers to process transactions.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Do We Sell Your Personal Information?

NALYA Sip does not sell customer personal information in the ordinary meaning of selling customer details for money.

We may share certain information with technology, analytics, advertising and service providers where necessary to operate, improve or market our business, subject to applicable privacy laws.

9. Children's Privacy

Although NALYA Sip offers products intended for babies and young children, our online store is intended for adults purchasing products on behalf of children.

We do not knowingly seek to collect personal information directly from children through our online store.

If you believe a child has provided personal information to us without appropriate consent, please contact us.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Once you leave the NALYA Sip website, those third parties may collect and process information according to their own privacy policies.

NALYA Sip is not responsible for the privacy practices of third-party websites that we do not control.

We recommend reviewing their privacy policies before providing personal information.

11. Accessing or Correcting Your Information

Depending on applicable privacy law, you may have rights regarding the personal information we hold about you.

If you would like to request access to or correction of your personal information, please contact us at:

nalyasipofficial@gmail.com

We may need to verify your identity before completing certain privacy requests.

12. How Long We Keep Your Information

We may retain personal information for as long as reasonably necessary to:

• Fulfil orders

• Provide customer support

• Maintain transaction and business records

• Process returns or refunds

• Resolve disputes

• Prevent fraud

• Meet legal, accounting or regulatory requirements

When personal information is no longer reasonably required, we may securely delete or de-identify it where appropriate.

13. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights or choices regarding how your personal information is handled.

You can also:

• Unsubscribe from marketing emails

• Manage certain cookie preferences

• Request correction of inaccurate personal information

• Contact us with questions or concerns about how your information is handled

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations.

When we make changes, the updated version will be published on this page and the Last Updated date may be revised.

We encourage you to review this policy periodically.

15. Contact Us

Have a privacy question or concern? We're here to help. 🤍

For questions about this Privacy Policy or how your personal information is handled, please contact:

NALYA Sip Customer Care
nalyasipofficial@gmail.com

Our online customer care inbox is available 24/7, and we'll respond as soon as possible.

Your trust matters to us — from your first click to their first sip. 💧