Shipping Policy

What happens after placing my order?

Once your order has been placed, you'll receive an order confirmation email at the email address provided during checkout.

Can't see it? Please check your junk or spam folder before reaching out to us.

Orders are generally processed and dispatched by our fulfilment partners within 2–7 business days.

During peak periods, public holidays or promotional events, please allow a little additional time for your order to be prepared.

Once your order has been shipped, we'll send you a shipping confirmation email with your tracking information where available.

What happens if I entered the wrong address?

Please double-check your shipping details before completing your order.

If you notice you've entered the wrong address, email us at nalyasipofficial@gmail.com as soon as possible with “URGENT – ADDRESS CHANGE” in the subject line.

We'll do our best to update your details before your order is processed. However, once an order has entered fulfilment or has been dispatched, we cannot guarantee that the shipping address can be changed.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be resent.

How do I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number or tracking link, where tracking is available.

Please allow approximately 2–4 business days for tracking information to update after dispatch.

Don't worry if your tracking doesn't show movement immediately — sometimes the carrier simply hasn't completed the first scan yet.

When will I receive my order?

Our estimated delivery timeframe is generally:

4–21 business days after dispatch.

Delivery times can vary depending on your location, carrier, customs processing and other circumstances outside our reasonable control.

Please keep in mind that these are estimated delivery times rather than guaranteed delivery dates.

Where will my package ship from?

NALYA Sip is an Australian online business, and we work with trusted international suppliers and fulfilment partners to deliver our products to customers.

Depending on the product you purchase and your location, your order may be dispatched directly from an international fulfilment location.

Working with fulfilment partners allows us to offer our products online without holding every product in one Australian warehouse.

Will my order arrive in one package?

Not always.

If you've ordered multiple products, your items may occasionally be fulfilled from different locations.

This means your order may arrive in separate packages at different times, and you may receive more than one tracking number.

If one item arrives before another, don't panic — the rest of your order may still be on its way. 🤍

What if my order is delayed?

Occasional delays can happen due to circumstances outside our reasonable control, including carrier disruptions, customs processing, severe weather, public holidays and peak shopping periods.

If your estimated delivery window has passed and your tracking hasn't updated, please contact us with your order number and we'll help investigate.

What if my tracking says delivered but I can't find my order?

If your tracking shows your parcel as delivered but you can't locate it, please first check:

• Around your property and any safe delivery locations

• With other members of your household

• With neighbours where appropriate

• With the delivery carrier using your tracking information

If you still can't locate your parcel, email us at nalyasipofficial@gmail.com with your order number and we'll do our best to assist you with the next steps.

What if my package arrives damaged?

If your order arrives damaged, faulty or isn't what you ordered, please contact us as soon as reasonably possible.

Email nalyasipofficial@gmail.com with your order number and clear photos or videos showing the issue.

We'll review the situation and help arrange an appropriate solution in accordance with our Returns & Refunds Policy and your rights under applicable consumer law.

Have more questions?

We're always happy to help. 🤍

If you have a question about your order, shipping or tracking, contact:

NALYA Sip Customer Care
nalyasipofficial@gmail.com

Our online customer care inbox is available 24/7, and we'll get back to you as soon as possible.

Little sips. Big milestones. 💧